The Trust needed a variety of mobile point-of-care workstations to bring this technology into a wide range of care areas, especially as staff were adopting more electronic processes and workstreams. As members of the Confidentiality Advisory Group, SETRUST was well-versed in best practices for this project and knew that multiple styles of mobile carts, including ones that supported dual monitors, would be important for viewing detailed patient data and imagery within the new EPR system.

Working with Hospital Services Limited, a highly engaged and customer-focused reseller, SETRUST looked to Ergotron’s broad portfolio and selected the StyleView Laptop Cart and StyleView Cart with LCD Pivot. As former Ergotron customers, they knew about Ergotron’s reputation for quality and ability to meet unique needs across sites and departments.

SETRUST implemented the versatile carts across all clinical areas at multiple locations, including the emergency department, theatres, medical and surgical wards, higher dependency units and intensive care units.

The dual screens facilitate quick and easy access to all the relevant clinical information I need on a ward round,” said Chief Clinical Information Officer David Wilson about the SV Dual Monitor Kit accessory on the carts. “The mobile workstations are reliable and have excellent battery life, allowing me to focus on the patient rather than the technology. Overall, they have improved the quality of my daily ward rounds since their introduction.”

Other SETRUST sites appreciate the ability to accommodate an all-in-one computer. When several people need to view the same information at once, a large monitor on a mobile cart is critical. Many locations also use Ergotron monitor arms for comfortable typing and screensharing with patients in clinics and exam rooms.

Together, these professional-grade workstations are helping facilitate a new era of digital healthcare across the organisation.

“As we move forward with the implementation of enterprise EPR at SETRUST, the already high level of embedded technology that users know and operate with confidence, such as the dual screen medical carts, will give us a significant advantage in this ambitious programme of work,” said Sean Dooher, the Encompass programme manager.

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A Comprehensive End-to-End Service

From configuration and complete build works to full deployment and ongoing support, HSL delivered a fully integrated service. This holistic approach alleviated the burden on Trust Encompass IT teams, allowing them to focus on other critical tasks while ensuring the WOWs met the diverse needs of healthcare staff across multiple departments.

The success of this project highlights HSL’s capacity and expertise in delivering impactful healthcare solutions. By tailoring the implementation to the unique requirements of each department, HSL provided a user-friendly, consistent experience for tens of thousands of staff members.

Addressing Challenges with Tailored Solutions

The rollout faced the inherent challenges of implementing WOWs in complex healthcare environments. To overcome these obstacles, HSL and the Trusts devised a meticulous, collaborative solution:

1. Customisation and Consistency: Each WOW was tailored to meet the specific needs of individual departments while ensuring a uniform experience for staff across the board. This ensured ease of use and seamless integration into existing workflows.
2. Epic Software Integration: The integration of Epic software allowed healthcare professionals to access patient information efficiently and securely, improving workflows and enabling better decision-making.
3. Static and Mobile Access Solutions: The inclusion of both static and mobile workstations ensured healthcare professionals could securely access electronic patient records wherever they were needed. Features like single sign-on, printing, and scanning further enhanced operational efficiency.

Enhancing Patient Care and Operational Efficiency

The deployment of the WOWs has had a profound impact on hospital environments, streamlining workflows and reducing waiting times. By improving accessibility to critical patient information, healthcare professionals can now deliver higher-quality care with greater efficiency.

This initiative also supports broader healthcare goals, such as reducing administrative bottlenecks and empowering staff with tools that simplify day-to-day tasks. The combination of innovative technology and tailored support ensures the Trusts are not only addressing present-day challenges but are also well-prepared for the future of healthcare.

A Future-Ready Solution

With the Encompass WOW rollout, HSL has set a new benchmark for healthcare innovation in Northern Ireland. By providing a scalable, adaptable solution, HSL together with Ergotron have equipped the Trusts with the tools needed to navigate the evolving landscape of digital healthcare.

This landmark project underscores the power of collaboration and innovation in transforming healthcare systems. HSL’s partnership with Ergotron and the Trusts has demonstrated how thoughtful planning, cutting-edge technology, and comprehensive support can come together to create lasting improvements in patient care and operational efficiency. The Encompass WOW rollout is not just a technological achievement but a meaningful step forward in delivering seamless, high-quality healthcare for all citizens in Northern Ireland.

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