Customer Services
Monday to Friday 09:00 to 17:00
Operating across the UK and Ireland.
HSL has a team of 26 highly skilled OEM trained and certified engineers providing a wide range of Healthcare related support services, from planning, implementing and supporting tailored turn key solutions.
HSL is committed to meeting the requirements of the European Union (Waste Electrical and Electronic Equipment) Regulations 2014. These Regulations require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the Irish market. This helps us to ensure that WEEE is reused or recycled safely. In line with that commitment HSL will take back WEEE from you. Please contact us for details.
You also have a role to play in ensuring that WEEE is reused and recycled safely. So, if you choose not to return WEEE to us then you should not dispose of it in your bin. The crossed out wheeled-bin symbol on the product reminds users not to dispose WEEE in the bin. You should ensure that the WEEE is collected separately and sent for proper treatment. WEEE contains hazardous substances and if not managed and treated safely it can cause pollution and damage human health.
We can ensure our technical team can be onsite within 4 hours.
Our engineers will call you back within 1 hour to discuss your requirements.
Our engineers will provide regular, on-site audits for complete efficiency.
Our emergency repair team will ensure minimal downtime for your department.
Designed to offer flexibility with a range of multi-tiered support packages, HSL can offer service agreements which allow the customer to choose levels of service to fit their exact in-house capabilities and meet their individual clinical, operational and financial goals.
We can offer a range of flexible service contracts that can be tailored to the needs of your business
Emergency visits
Turnkey services
Replacement parts
Training
Maintenance visits
Software updates
Health checks
Helpdesk
Breakdown cover
Want to know more about our tailored service contracts? Get in touch today…
HSL's Customer Service Team puts our customers first by delivering outstanding support through the use of bespoke software to maximise availability of equipment and services in the event of any technical issues.
Our customer service representatives can be contacted from 08:00 to 18:00 hours Monday to Friday. Out of Hours Cover (including 24/7 cover) can also be arranged with the right contract in place.
HSL will appoint an installation manager who will manage the installation of the project from site survey, generation of a plan / method statement to coordination of all aspects of the installation to meet agreed customer timescales.
HSL will be responsible for liaising with relevant departments as necessary.
We are impressed by the simplicity and elegance of the solution that was presented to us by HSL. Being able to intervene, support our colleagues and conduct remote consultations with the patient from a tablet or phone has changed how we work and speeds up diagnosis and time critical treatments. Time is of the essence when treating someone who has had a stroke, so literally every minute counts. The Telehealth platform has the potential to make a significant contribution to improved patient outcomes after stroke, especially during late evening and overnight periods.
Dr Enda Kerr & Dr Michael McCormick
Consultant Stroke Physicians
Telehealth has played a vital role during the Coronavirus pandemic as it has enabled our team to conduct a number of urgent video-consultations for patients at home which have obviated the need for them to come to the emergency department. Parental anxiety has been more heightened than usual due to the pandemic, therefore we have found that supporting families at home with regular video-consultations has helped to reduce stress, reduce health service utilisation and is much appreciated by parents and clinicians alike.
Dr Brian McCrossan
Paediatric Cardiologist at Clark Clinic
In addition to the streamlined workflow which the system offers that enables our team to treat more patients more effectively, the adaptability of the system means that the same technology can be used for diagnostic imaging of patients ranging from paediatrics to elderly patients. The technology will also help our team to answer the growing demand for chest x-rays as patients dealing with prolonged ‘long-Covid’ symptoms continue to present with ongoing imaging requirements.
Joanne Peacock
(Interim) General X-Ray Manager
