Customer Services

Monday to Friday 08:00 to 18:00

HSL Servicing & Support Team

Operating across the UK and Ireland.


HSL has a team of 26 highly skilled OEM trained and certified engineers providing a wide range of Healthcare related support services, from planning, implementing and supporting tailored turn key solutions.

The HSL servicing agreement offers flexibility to allow you to tailor it to your organisational needs and priorities.

Rapid Response

We can ensure our technical team can be onsite within 4 hours.

Quick Callbacks

Our engineers will call you back within 1 hour to discuss your requirements.

Regular Audits

Our engineers will provide regular, on-site audits for complete efficiency.

Emergency Repair

Our emergency repair team will ensure minimal downtime for your department.

We can support all our installations with one of our tailored service contracts.

Designed to offer flexibility with a range of multi-tiered support packages, HSL can offer service agreements which allow the customer to choose levels of service to fit their exact in-house capabilities and meet their individual clinical, operational and financial goals.

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We can offer a range of flexible service contracts that can be tailored to the needs of your business

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Emergency visits

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Turnkey services

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Replacement parts

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Training

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Maintenance visits

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Software updates

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Health checks

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Helpdesk

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Want to know more about our tailored service contracts? Get in touch today…

At HSL we put our customers first, with representatives on hand 24/7 with bespoke servicing contracts.

HSL's Customer Service Team puts our customers first by delivering outstanding support through the use of bespoke software to maximise availability of equipment and services in the event of any technical issues.

Our customer service representatives can be contacted from 08:00 to 18:00 hours Monday to Friday. Out of Hours Cover (including 24/7 cover) can also be arranged with the right contract in place.

Checklist

HSL will appoint an installation manager who will manage the installation of the project from site survey, generation of a plan / method statement to coordination of all aspects of the installation to meet agreed customer timescales.

HSL will be responsible for liaising with relevant departments as necessary.

Happy Clients

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& Awards

Inavation HTN Business Cyber Essentials NHS Digital Toolkit