Careers Opportunities

Core Deliverables / Focus of the role:

Responsibilities
o Develop and execute sales strategies to meet and exceed sales targets.
o Manage existing accounts and develop new business opportunities within the
territory.
o Build and maintain strong relationships in hospitals.
o Provide product demonstrations and presentations to customers.
o Collaborate with internal teams to ensure customer satisfaction and resolve any
issues/concerns.
o Stay updated on industry trends, market development and competitor activity.
o Prepare and submit regular sales reports and forecasts.
o Other duties as required

Requirements
o Degree in business, marketing, nursing or related field
o Proven track record of success in sales and territory management
o Experience in selling endoscopy consumables is highly preferred.
o Strong communication, negotiation, and interpersonal skills
o Ability to work independently and part of a team.

o Excellent organisational and time management skills
o Willingness to travel within the assigned territory

Salary of €65-70K depending on experience

Job Responsibilities

• Managing customer orders and recording backorders accurately through the sales
inbox
• Overseeing the sales inbox, handling customer queries and sales orders, and
allocating enquiries to the relevant department/person
• Handling customer enquiries via telephone and providing comprehensive support
across a range of areas including POD requests, invoicing, lead time enquiries, credit
notes, collections, quotations, samples, shortages, raising MPOs, manual invoices and
delivery notes, SAGE queries, and pricing or margin issues
• Handling accounts-related queries and liaising with the relevant departments to
ensure timely resolution
• Coordinating the HSL Dublin loans and demo log, ensuring all indemnity and
collection forms are completed accurately
• Updating, maintaining, and presenting the monthly allocated stock report
• Overseeing backorder management for consumables and capital equipment across
multiple warehouse locations
• Processing and managing all capital orders, including invoicing upon installation
completion

• Coordinating the allocation and distribution of dosimeter badges for sales
representatives and engineers
• Assisting with stock takes and resolving any queries arising from stock count
discrepancies
• Providing administrative and customer support to the sales team, including preparing
quotations, liaising with customers, and arranging product samples.

Qualifications/Core Competencies
• 1+ years experience in sales support, customer service, or administration
• Business Administration qualification (optional but helpful)
• Proficiency in Microsoft Office Suite
• Accurate data entry and record-keeping skills
• Order and invoice processing
• Willingness to learn
• Strong communication & organisational skills
• Excellent team player
• Strong work ethic

Salary: €35k – €42k

The role holder will ensure customer requirements (contractual and other) are managed and delivered effectively across both planned and reactive maintenance activities, as well as equipment installations and removals, ensuring a high quality customer experience and delivery performance in line with agreed service levels and expectations.

Working closely with Engineering Operations Manager(s), the Customer Delivery Manager will support the effective and efficient planning, prioritisation and utilisation of a significant field engineering team operating across multiple

territories and customer sites.

Operating within a regulated medical device and healthcare environment, the role holder will support the Operational focus on execution of work safely, efficiently and in compliance with all applicable regulatory, quality and customer requirements.

The Customer Delivery Manager is also responsible for the leadership and management of the Service Administration team, ensuring customers receive a best-in-class experience from the commencement of engagement through to the successful execution and completion of all required support activities.

The role holder will be responsible for triangulating the views, demands and priorities of multiple stakeholders across Sales, Service Administration, Engineering and Commercial Leadership teams, ensuring operational decisions are made based on priority customer need, business impact and the most effective and efficient utilisation of available resources.

KEY RESPONSIBILITIES

1. Customer Service Delivery

• Lead the Service Administration team, supporting the Service Administration Manager in effective coordination,

communication and execution of all customer service activities

• Ensure customers receive a professional, responsive and best-in-class service experience from initial contact through

to completion of support activities

• Ensure effective operational delivery of all planned preventative maintenance (PPM), reactive breakdown support,

corrective maintenance and installation activities across customer sites

• Ensure contractual arrangements are managed closely

• Maintain strong operational relationships with customers, acting as a key point of escalation and ensuring a

professional, responsive and solutions-focused approach to service delivery

• Ensure timely communication with customers regarding planned works, reactive updates, engineer attendance and

issue resolution

• Ensure effective management and prioritisation of reactive service requests to minimise customer downtime and

operational disruption

2. Engineering Resource Planning & Coordination

• Work closely with Engineering Operations Manager(s) to ensure effective planning, scheduling and deployment of

engineering resources across the Island of Ireland and UK

• Ensure efficient utilisation of engineering capacity while balancing customer priorities, geographical coverage, skill

sets and service response requirements

• Coordinate engineering equipment calibration schedule(s), training, learning and development records and planning

• Ensure effective operational coordination between engineering, logistics, procurement, service administration and

customer-facing teams to support successful service delivery

• Balance competing commercial priorities through effective stakeholder management and objective decision-making

aligned to customer need and business priorities

3. Operational Performance & Compliance

• Ensure all engineering service activities are delivered in compliance with company procedures, quality standards,

regulatory requirements and customer-specific protocols

• Monitor and manage operational performance against agreed KPIs and SLAs

• Ensure accurate and timely completion of all required service documentation, reports and system updates

• Support audits, inspections and compliance activities as required

4. Leadership & General Management

• Support the Engineering Operations Manager(s) in driving a high-performance, customer-focused engineering

culture

• Generate departmental budgets, and manage accordingly, including recovery plans and actions where budgetary

considerations are required

• Ensure effective data and information management through the business system(s)s that enable accurate planning,

and robust operational, commercial and strategic decision making

• Support continuous improvement initiatives focused on service delivery, operational efficiency and customer

experience

CRITERIA FOR INITIAL SELECTION

Experience

Essential

Minimum 5 years’ experience in a customer delivery, service operations, field service coordination or

operational management role

A suitable 3rd level qualification in an relevant / related engineering field

Experience managing customer-facing operational

delivery within a fast-paced environment

Desirable

Minimum 5 years’ experience within a regulated medical

device, healthcare, pharmaceutical or technical service

environment

A 3rd level and post-graduate qualification in a

mechatronic / qualification specifically relatable to the

nature of the job role

Experience managing or coordinating field-based engineering or technical service teams across multiple

locations

Experience in managing commercial, budgetary and

operational considerations in a multi-region customer

delivery role

Personal Attributes

• Results-driven. Focused on operational execution and customer delivery

• Customer focused. Committed to delivering a high-quality customer experience

• Highly organized. Strong planning, coordination and prioritisation capability

• Collaborative. Works effectively across Sales, Service Administration, Engineering, Commercial customer teams

• Resilient. Able to operate effectively in a fast-paced, reactive service environment