HSL is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables. We supply and install conference room systems, screens, computer systems and other Audio-Visual products for high profile companies, hospitals, and government authorities across the UK and Ireland.
We are currently recruiting for a Service Engineering Manager to join our team, supplying bespoke solutions to meet client’s needs across a wide portfolio of products and service mainly in the Medical IT Industry. You should have at least 3 years’ experience in a similar position and enjoy problem solving and working as part of a busy team.
Manager Responsibilities
- Plan engineers daily work In conjunction with Service Support Manager / Service Desk Team
- Ensure all documentation is maintained as required by system, the company and customers
- Carry out quality control activities to ensure high quality of jobs completed by engineers
- Support sales staff with site visits or quotations
- Ensure health and safety documentations is raised and adhered to
- Feedback project status and/or job status to management as required
- Identify training needs of engineers and report to management as required
Field Service responsibilities:
- Carry out full equipment maintenance for customers in line with contractual requirements.
- Respond to ‘call outs’ as organized from the Service Desk.
- When required liaise with customers to ensure that orders are received.
- To carry out, where possible repairs to customers’ equipment in the in-house workshop.
- To assist carrying out customer demonstrations when required to do so.
- To install and commission equipment on customer premises when required.
- To provide as required training to customers and other HSL staff in equipment operation.
- To ensure sufficient levels of spare parts are maintained to meet service department needs.
- To ensure that the test equipment is in good order.
- To monitor calibration dates of test equipment.
- To ensure that all tool kits are in good order.
- To ensure that all paperwork and systems are up to date.
- To ensure that regular communication is maintained with department managers and colleagues for continuity and control.
- To keep up to date on technical developments and follow up training needs with manager.
- Any other duties that may be assigned from time to time to fulfill the role of service engineer.
- Adhere to hospital protocols and procedures when servicing equipment.
- Ensure strong relationships with customers, clients and co-workers.
- Maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
- Sales support from a technical background.
- Diagnose and help to resolve product performance problems
Experience and Qualifications
- Must be educated to third level, with a Degree in engineering preferable.
Or
- 3 years’ experience in similar role
- Full UK driving licence
- Experience in a Medical environment particularly beneficial
Core Attributes
The following attributes are essential in order to succeed in this role;
- Tenacity
- Strong problem-solving skills
- Flexibility
- Strong interpersonal skills
- Strong communication skills
- A desire to succeed
- Attend and contribute to team meetings
- Achieve key performance targets in order to maintain customer satisfaction