Careers Opportunities

HSL is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables. We have been a leading supplier for healthcare professionals for over 60 years have a team of friendly, established professionals at the forefront of their fields. With great career development opportunities and many other working benefits, HSL is the perfect place for you to take your career to the next level.

There is a fantastic opportunity for a Spare Parts Co-ordinator  to come and join the Service Team based at our office in Blanchardstown Dublin.

The successful candidate will be enthusiastic, , have excellent communication skills and a can-do attitude. This is an excellent opportunity for a dedicated and driven individual to join a growing team and company.

Tasks and Responsibilities:

• Managing the spare parts stock  including ordering, receiving goods, picking & packing for despatch.
• Place Purchase Orders for all spares.
• Ensure critical spares levels are maintained across the group.
• Actively sourcing reduced cost solutions with existing and new suppliers.
• Management of stock system for new and existing parts/materials & ensure accuracy.
• Liaising with Engineers to ensure correct release of parts to jobs.
• Monitoring prices and reconciling to Purchase Orders.
• Liaising with Freight carrier companies to ensure on time delivery dates.
• Complete Product Returns.
• Checking for damaged or missing items.
• Controlling all returns from Engineers & Suppliers.
• Control of warranties from Suppliers
• Picking and packing orders to ensure timely delivery of parts to either engineers or directly to customers.
• Responsibility for despatch paperwork & records.
• Maintaining all parts in correct locations related to equipment.
• Stock taking, including regular cycle counts.
• Liaise with Service Desks regarding all parts usage and associated costs.
• Liaising with internal departments: Operations, Sales, Finance, Administration, Transport.

Candidates Experience

Previous experience in After sales, Service or Parts environment.

Previous experience of stock management.

Good knowledge of IT to ideally include Sage 500, Microsoft Excel, Word & Outlook.

Core Attributes

The following attributes are essential in order to succeed in this role;

• Drive, Enthusiasm and adept.
• Ability to work on own initiative.
• Flexibility/Adaptability to supporting the Aftersales Team
• Strong communication skills.
• Very strong team working.
• Attention to detail.
• A desire to succeed.

Benefits

Competitive Salary

HSL is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables. We have been a leading supplier for healthcare professionals for over 60 years have a team of friendly, established professionals at the forefront of their fields. With great career development opportunities and many other working benefits, HSL is the perfect place for you to take your career to the next level.

There is a fantastic opportunity for a Service Coordinator to work as part of the Service Team, based at our Belfast office.

The successful Service Co-ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks.  Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service.

The following is a list of the responsibilities and attributes associated with the position:

• Receive & log fault calls from various customers
• Allocation of engineers to ensure the fault is resolved quickly and efficiently, exceeding customer satisfaction.

• Ensure each contract has appropriate Services, schedule dates & allocation of engineers.

• Arrange installation of new equipment with customer
• Allocate engineer ensuring all work & paperwork completed on time
• Maintain Master Record and Installation and test records in conjunction with the Service Administrator.

• Receive engineer’s service reports on a weekly basis
• Reconcile service report with call logged on the System

• Quotations to be sent to customers for chargeable calls or parts.
• Answer all customer queries in a timely manner

• Management of internal and external repairs returned to suppliers.
• Management of the allocation of the test/calibration equipment.

• Keeping customers informed at ALL times regarding service calls.
• Keeping customers up to date on the status of repairs.

• Maintain validation book
• Invoice customer using correct customer accounts with valid customer order number on Enterprise Client, Sage package

SKILLS REQUIRED

• Previous experience in a similar position would be advantageous
• Excellent communication and organisational skills
• The ability to multitask & work well under pressure
• Very strong IT skills
• The ability to build relationships with engineers and customers
• Very strong customer focus
• Attention to detail
• Educated to certificate / diploma level (administration/secretarial)