Hospital Services Ltd is one of the largest privately-owned distributors supplying the health sector with hospital supplies. With a staff of over 170 employees based at offices in Belfast, Dublin, East Midlands and South West England. In addition to supplying market leading technologies and solutions to our customers, HSL’s team provides on-going technical and clinical support to the end-user of our products.
Reports to: Service Manager
We are looking for a Service Engineer to join our team in HSL, with offices in Blanchardstown, Dublin. You should have at least 3 years’ experience in a similar position and enjoy problem solving and working as part of a busy team. It would be advantageous if you had experience of maintaining mobile and fixed x ray systems.
Tasks and Responsibilities:
- Carry out full equipment maintenance for customers in line with contractual requirements.
- Respond to ‘call outs’ as organized from the Service Desk.
- When required liaise with customers to ensure that orders are received.
- To carry out, where possible repairs to customers’ equipment in the in-house workshop.
- To assist carrying out customer demonstrations when required to do so.
- To install and commission equipment on customer premises when required.
- To provide as required training to customers and other HSL staff in equipment operation.
- To ensure sufficient levels of spare parts are maintained to meet service department needs.
- To ensure that the test equipment is in good order.
- To monitor calibration dates of test equipment.
- To ensure that all tool kits are in good order.
- To ensure that all paperwork and systems are up to date.
- To ensure that regular communication is maintained with department managers and colleagues for continuity and control.
- To keep up to date on technical developments and follow up training needs with manager.
- Any other duties that may be assigned from time to time to fulfill the role of service engineer.
- Adhere to hospital protocols and procedures when servicing equipment.
- Ensure strong relationships with customers, clients and co-workers.
- Maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
- Sales support from a technical background.
- Diagnose and help to resolve product performance problems.
Experience and Qualifications
Essential Criteria:
- 3 years’ work-based experience in a similar role
OR
- 1 years’ work-based experience in a similar role AND a 3rd Level Qualification in Engineering / Directly related field
- Full Regional Driving License
- Experience in a Medical environment particularly beneficial
Desirable Criteria:
- Previous experience with regional driving coverage
- Previous experience in a Medical environment
- Previous experience working within an x-ray field
Core Attributes and Behaviours
The following attributes help form our team and business culture: –
- Tenacity
- Strong problem-solving skills
- Flexibility
- Strong interpersonal skills
- Strong communication skills
- A desire to succeed
- Attend and contribute to team meetings
- Achieve key performance targets in order to maintain customer satisfaction
