Careers Opportunities

We are currently looking for an experienced Service Engineer to join our successful team based at our Dublin location.

The successful candidate will have excellent problem-solving skills, first-rate customer communication/service skills and a can-do attitude. This is an excellent opportunity for a skilled engineer with at least 3 years’ experience in a similar position to join a growing team and company.

Tasks and Responsibilities:

• Carry out full equipment maintenance for customers in line with contractual requirements. Respond to ‘call outs’ as organized from the Service Desk.
• When required liaise with customers to ensure that orders are received.
• To carry out, where possible repairs to customers’ equipment in the in-house workshop/from home if appropriate.
• To assist carrying out customer demonstrations when required to do so.
• To install and commission equipment on customer premises when required.
• To provide as required training to customers and other HSL staff in equipment operation. To ensure sufficient levels of spare parts are maintained to meet service department needs.
• To ensure that the test equipment is in good order.
• To monitor calibration dates of test equipment.
• To ensure that all tool kits are in good order.
• To ensure that all paperwork and systems are up to date.
• To ensure that regular communication is maintained with department managers and colleagues for continuity and control
• To keep up to date on technical developments and follow up training needs with manager.
• Any other duties that may be assigned from time to time to fulfil the role of service engineer.
• Adhere to hospital protocols and procedures when servicing equipment.
• Ensure strong relationships with customers, clients and co-workers. Level of Education
• Educated to third level, with a Degree in engineering or equivalent or at least 3 years’ experience in a similar role.
• Valid Driver’s Licence with a willingness to travel across Ireland.

We are seeking a reliable Warehouse Operative to support our warehouse in Kells. This is a hands-on role suited to someone comfortable with physical work, loading and unloading stock, and assisting with the setup of a new warehouse facility.

Job Responsibilities

• Assisting with the unloading of vehicles and the checking in of stock
• Sorting and placing materials onto racking and shelving
• Collecting items from throughout the warehouse, preparing and completing warehouse orders for deliver or pick up according to a schedule
• Performing warehouse inventory controls
• Stock counting and location checks
• Delivering / Collecting items to and from customers
• Ensuring health and safety procedures are followed at all times
• Working closely with the warehouse team

Qualifications/Core Competencies

• Full, clean driving license essential
• Previous warehouse, driving, or manual handling experience preferred
• Fork Lift Truck License required
• Physically fit and comfortable with manual work
• Strong work ethic and ability to follow instructions
• Reliable, punctual, and flexible
• Good level of English for communication and safety instructions

Core Deliverables / Focus of the role:

Responsibilities
o Develop and execute sales strategies to meet and exceed sales targets.
o Manage existing accounts and develop new business opportunities within the
territory.
o Build and maintain strong relationships in hospitals.
o Provide product demonstrations and presentations to customers.
o Collaborate with internal teams to ensure customer satisfaction and resolve any
issues/concerns.
o Stay updated on industry trends, market development and competitor activity.
o Prepare and submit regular sales reports and forecasts.
o Other duties as required

Requirements
o Degree in business, marketing, nursing or related field
o Proven track record of success in sales and territory management
o Experience in selling endoscopy consumables is highly preferred.
o Strong communication, negotiation, and interpersonal skills
o Ability to work independently and part of a team.

o Excellent organisational and time management skills
o Willingness to travel within the assigned territory

Salary of £60-£65K depending on experience

Roles & Responsibilities

• Work collaboratively with different departments to ensure that efforts to maintain customer satisfaction are consistent.
• Management of the Service Co-ordinator Teams across HSL to ensure the systems are continually kept up to date
• Management of new Service Parts Controller, development of KPI’s & analysis of data to ensure cost savings.
• Manage the Parts budget
• Support with stock management across HSL, ensure proper controls/procedures are in place, all counts happen & usage is tracked.
• Optimise customer feedback procedures and leverage key success metrics to drive customer satisfaction & operational success.
• Continuous improvement of all Customer Service systems and processes across HSL.
• Integration of MDI service business into HSL processes and procedures and management of the MDI service controllers.
• Analysis of Service data and preparation of reports.
• Manage the parts budget for stock and breakdowns.
• Manage the preparation of service agreements to ensure customer service and departmental success.
• Liaise with service manager to ensure management of allocation of jobs to ensure optimal utilisation of engineers.
• Establish performance standards, measures & KPI’s & monitor and analyse on a monthly basis.
• Control of warranty claims & liaise with suppliers to control costs and ensure budget is achieved. Ensure returns are completed correctly
• Management of service budget.
• Completion of annual survey & all adhoc surveys.
• Ensure all training and calibration records are kept up to date.
• Maintain records to ensure Company compliance including ISO standards.
• When necessary, launch new initiatives and projects that improve upon support-related processes to meet changing customer needs.
• Promote a customer-centric business approach.

The Ideal Candidate:

• Experience managing employees (3 years minimum)
• Problem solving skills
• Moves at pace
• Delivery exceptional customer service
• Experience of analysis of data and production of reports.
• Experience of delivering cost savings through analysis of data and continual improvements.

• Experience of working with internal and external partners to drive service excellence.
• A strong focus on outstanding service and ideally prior experience of driving significant improvements in service delivery.
• Ability to drive change and process improvement
• Strong attention to detail & communication skills
• Adaptable to change in an evolving environment
• Ability to adopt a hands-on approach as well as lead others