HSL is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables. We have been a leading supplier for healthcare professionals for over 60 years have a team of friendly, established professionals at the forefront of their fields.

We are looking for an IT Support Specialist to join our team in a newly created role. This fantastic opportunity to come and join the team will be based at our headquarters in Belfast. However the role will be responsible for providing onsite support for our ROI and NI based sites.

The successful candidate will enthusiastic, driven, have excellent communication skills and a can-do attitude. This is an excellent opportunity for a dedicated and driven individual to join a growing team and company.

Main Tasks and Responsibilities:

You will provide first-line support via phone and email, processing incidents and service requests as part of team supporting 190+ employees based across Northern Ireland, Republic of Ireland and Great Britain with:

• Hardware: Servers, laptops, printers, tablets, rugged devices, peripherals, network
• Software: Windows OS, Microsoft 365, desktop applications, antivirus, backup/restore
• Network: WAN, VPN, and wireless
• You will investigate, triage, and resolve help desk tickets and reported
• Collaborate with wider IT team to ensure excellent IT support service
• Educate end users on new technologies, software applications and best
• Ensure compliance with all relevant IT security and corporate policies to include
• Participate in IT projects and provide updates during team

Essential Criteria

• Minimum of 1 years’ experience within a similar
• Experience of IT support to include laptops, printers, Wi-Fi, windows, email, SharePoint, Microsoft 365 ecosystem including but not limited to end user and device configuration, etc.
• Full and clean driving license.

Desirable criteria

• Third level qualification, preferably in
• Experience in customer
• Experience with Microsoft Business
• Experience raising and resolving tickets / help desk

Hospital Services Ltd reserve the right to enhance criteria on shortlist.

The successful Service Co-ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks.  Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service.

Core Deliverables / Focus of the role:

• Receive & log fault calls from various customers
• Allocation of engineers to ensure the fault is resolved quickly and efficiently, exceeding customer satisfaction.

• Ensure each contract has appropriate Services, schedule dates & allocation of engineers.

• Arrange installation of new equipment with customer
• Allocate engineer ensuring all work & paperwork completed on time
• Maintain Master Record and Installation and test records in conjunction with the Service Administrator.

• Receive engineer’s service reports on a weekly basis
• Reconcile service report with call logged on the System

• Quotations to be sent to customers for chargeable calls or parts.
• Answer all customer queries in a timely manner

• Management of internal and external repairs returned to suppliers.
• Management of the allocation of the test/calibration equipment.

• Keeping customers informed at ALL times regarding service calls.
• Keeping customers up to date on the status of repairs.

• Maintain validation book
• Invoice customer using correct customer accounts with valid customer order number on Enterprise Client, Sage package