Careers Opportunities

The successful Service Co-ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks.  Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service.

Core Deliverables / Focus of the role:

• Receive & log fault calls from various customers
• Allocation of engineers to ensure the fault is resolved quickly and efficiently, exceeding customer satisfaction.

• Ensure each contract has appropriate Services, schedule dates & allocation of engineers.

• Arrange installation of new equipment with customer
• Allocate engineer ensuring all work & paperwork completed on time
• Maintain Master Record and Installation and test records in conjunction with the Service Administrator.

• Receive engineer’s service reports on a weekly basis
• Reconcile service report with call logged on the System

• Quotations to be sent to customers for chargeable calls or parts.
• Answer all customer queries in a timely manner

• Management of internal and external repairs returned to suppliers.
• Management of the allocation of the test/calibration equipment.

• Keeping customers informed at ALL times regarding service calls.
• Keeping customers up to date on the status of repairs.

• Maintain validation book
• Invoice customer using correct customer accounts with valid customer order number on Enterprise Client, Sage package