Careers Opportunities

Job Responsibilities:

Role Includes: (But are not limited to the following)

• Processing of Repair quotes / Orders / Delivery Dockets and Sales invoices.
• Liaise with the Technical Services department on the  scheduling of work and availability of parts for repairs.
• Ensuring PODs are received for all work carried out, and relevant paperwork/reports are provided to Customers for completed repairs and site visits.
• Monitor Inhouse repairs and request RMA where required.
• Arrange and monitor customer collections with DPD.
• Request ultrasound system IDs and update on accounting system.
• Keep ultrasound Install base updated.
• Ensure all service reports are completed and sent to customers on a timely basis.
• Process payments from customers relating to repairs using Stripe Credit software.
• Provide support to Credit control regarding overdue repair invoices.
• Assisting in other areas of the Technical Services department as required.

Qualifications/Core Competencies

• Experience of Accounts / office /administration work within a similar industry.
• Strong system & Microsoft office skills.
• Willing to learn & Strong work ethic.
• Strong problem solving and attention to detail skills.
• Ability to work independently or within a team environment.
• High professional work and quality standards.
• Ability to plan and organise work effectively.
• Excellent communications, listening and interpersonal skills.

Job Responsibilities

Role Includes: (But are not limited to the following)
• Carry out full equipment maintenance for customers in line with contractual requirements.
• Respond to ‘call outs’ as organised from the Service Desk.
• When required liaise with customers to ensure that orders are received.
• To carry out, where possible repairs to customers’ equipment in the in-house workshop.
• To assist carrying out customer demonstrations when required to do so.
• To install and commission equipment on customer premises when required.
• To ensure sufficient levels of spare parts are maintained to meet service department needs.
• To ensure that the test equipment is in good order.
• To monitor calibration dates of test equipment.
• To ensure that all tool kits are in good order.
• To ensure that all paperwork and systems are up to date.
• To ensure that regular communication is maintained with department managers and colleagues for continuity and control.
• To keep up to date on technical developments and follow up training needs with manager.
• Any other duties that may be assigned from time to time to fulfil the role of service engineer.
• Adhere to hospital protocols and procedures when servicing equipment.
• Ensure strong relationships with customers, clients and co-workers.
• Maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems Xray & Radology.
• Sales support from a technical background.
• Diagnose and help to resolve product performance problems.

Qualifications

• Must be educated to third level, with a Degree in engineering preferable.
Or
• 5 years’ experience in similar role.
• Full clean driving licence.
• Experience in a Medical environment particularly in X Ray Imaging, Radiology Equipment although not a requirement for this position it would be an advantage.